Mila Installation

Enjoy on-site installation services from a specialist

You would like to transform your house or apartment into a smart home, but don’t want to bother with the installation of your system or don’t have time to ?
Choose our on-site installation service and a specialist will take care of it for your courtesy of our partner Mila. They will take care of the setup of your NETGEAR device until it’s up and running.

Fast

Choose your date

High Quality Service

Within 24 hours of your request, you will be contacted directly by Mila to arrange a date and timing for installation.
The installation service only requires up to 60 min approx. so you can quickly enjoy all the benefits of your new device.
The appointment is made directly between you and the installer, so you can choose the date and time that suits you best.
Prices are all included (travel and installation) so you get the best service for your investment.
The Mila installers are trained and tested by Mila in accordance with NETGEAR’s standards, they are also evaluated by customers.
This guarantees a high quality of service as well as in-depth specialist knowledge.

How does it work ?

1. Purchase your product at the Netgear UK store

Buy your selected device for your smart home from NETGEAR and receive it within 1-3 days (work days, depending on product availability).

2. Go to MILA website and book your service

Go directly to the Mila website (https://www.mila.com/en-gb/brands/netgear/) to book your installation service directly with our partner Mila. Simply specify the place and date. Mila will find a suitable and competent Mila partner near you within 24 hours.

3. Get your on-site installation

The Mila partner will visit your home at the agreed time and date.
You can locate the Mila partner from 30 minutes before the start of the appointment. So you know exactly when your installer will arrive.
They will take care of the installation of your NETGEAR device until the setup has been completed and your device is up and running.

4. Pay, rate & enjoy

After the installation of your device, confirm the payment and rate your Mila partner and their service online. Mila guarantee applies here: You only pay if the booked service has been properly performed.
Then all that’s left to do is relax and enjoy the benefits of your new NETGEAR device !

Frequently Asked Questions

What is the Mila installation service?
Mila was founded in 2013. Since then, Mila has been connecting people with technical knowledge with people in need of technical assistance. Mila offers fast, flexible and simple support for technical problems. After booking a Mila service (https://www.mila.com/en-gb/brands/netgear/), Mila will find a suitable person nearby who will help with the installation of your NETGEAR device. The Mila Friend comes straight to your home to carry out the installation on your premises. Please note that the Mila installation service is currently only available in UK mainland.

How much does an installation service cost and how is it paid for ?
The billing takes place entirely between you and Mila. The prices are all included (travel + service) and start at £40, the booking of the Mila installation service always takes place via the Mila booking platform. The only payment methods currently available are credit cards. Mila is already working on making other payment methods available. Please note that the Mila installation service is currently only available in GBP.
You can learn more about all packages available at https://www.mila.com/en-gb/brands/netgear/

What does an installation service include?
Cost of the installation service include travel and setup of your NETGEAR device until it’s up and running. Depending on the product, it will also include a demo of the interface and additional services. Detailed list of services included can be found at Mila website: https://www.mila.com/en-gb/brands/netgear/

What are the eligible products?
At this moment, products concerned by the Mila on-site installation service are :

How can I book the on-site installation service ?
You can book an on-site installation service for your NETGEAR device from our partner Mila. After booking your service from Mila, Mila will put you in touch with a suitable installation partner who will then carry out the installation at your home. Direct booking can be made on the Mila website (https://www.mila.com/en-gb/brands/netgear/) .

Why do I have to book the service by myself ?
So you can have the most personalized experience, you will be able to select your preferred date and time directly from Mila website.

Can I still book the installation service after I have purchased my device from NETGEAR ?
You can use the Mila installation service at any time, even after you have already completed your order in the NETGEAR online shop. Please follow the detailed process description in our online shop. Please note that the Mila installation service is currently only available in GBP.